Code: 8067-03

Advanced Diploma in Reception & Front Office Services

Ingredients of the Course

  • Maintaining a healthy, safe and secure working environment.
  • Supervising customer service.
  • Supervising staff training.
  • Principles of supervising and leading teams.
  • Resource management in the front office area.
  • Supervising front office operations.
  • Supervising cash handling operations.

Preparation

Select quality candidates who will:

  • Be available for a 1 day initial assessment and induction programme.
  • Attend classes of approximately 7 hours theory/practical and 1 hour lunch break per day for 2 days per month (one every second week) – approximately 18 days in total over a period of one year.
  • Submit proof of competence in the workplace (hospitality workplace-based) and in-service assignments on due dates.
  • Pass a 2½-hour City & Guilds examination.

 

Method

The following is included:

  • Top-class lecturers as well as industry specialists.
  • Learning material and equipment required for training programmes.
  • City & Guilds candidate logbook and Smartscreen (electronic support material).
  • A light meal and two breaks with refreshments on each lecture day.
  • City & Guilds examination on set dates in June or November.
  • Practical assessments in the workplace or at The Capital Hotel School and Training Academy.
  • Certification: International Specialised Diploma.

Serving of Qualification

At the end of the course, candidates will be required to demonstrate their managerial and supervisory skills, both knowledge-based and practical, in order to fulfil the requirements of the assessments and receive their qualification.

Training in Micros Opera is included in the course; assessment for certification is an optional extra.

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Get In Touch

  • 919 Stanza Bopape (Previously Church) Street, (between Hill & Orient Street), Arcadia, Pretoria, Gauteng, 0083, South Africa
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