Human Resource Management

Programme 1: Misconduct or Poor Performance

Who is the course suitable for?
The course is designed for small business owners, middle management and supervisors, HR Managers, line managers and managers responsible for personnel discipline.

What does the course cover?

  • What is misconduct?
  • What is poor performance?
  • How to do a disciplinary code or matrix.
  • Substantive fairness.
  • Procedural fairness.
  • How to handle various types of misconduct or poor performance, e.g. AWOL/ desertion, drunk on duty, sleeping on duty, unauthorised possession/theft and other relevant practical examples.

How long does the course take?
The course will be presented over 2 sessions of 3 hours each. It will consist of 4 hours theory and 2 hours of practical training, which includes case studies and simulation exercises.
Classes are scheduled for 2 evenings from 18:00 – 21:00. Please refer to the planner for details.

Certification
After completion of the programme a Capital Hotel School and Training Academy certificate of attendance will be issued.

Programme 2: Gather Evidence and Chair a Disciplinary Enquiry

Who is the course suitable for?
The course is designed for small business owners, middle management and supervisors.HR Managers, line managers, managers responsible for personnel discipline and union representatives.

What does the course cover?
The benefit of this course is the practical training in issues of labour relations, e.g. the correct completion of warning forms and formulation of charges.

Scope:

  • The different types of disciplinary action.
  • Burden of proof.
  • How to identify misconduct (substantively).
  • Substantive and procedural fairness of evidence.
  • What is evidence?
  • Insufficient and irrelevant evidence.
  • Different kinds of evidence.
  • Where to find evidence?
  • Principles of disciplinary action.
  • The practical completion of all relevant disciplinary management documents.

Each candidate will receive a practical manual with relevant documentation, to be used in the workplace.

How long does the course take?
The course will be presented over 4 sessions of 3 hours each (6 hours theory and 6 hours of practical training) which will consist of case studies and simulation exercises which form part of portfolio- building activities.

After completion of the course, a 2-hour practical assessment and a 1-hour theoretical examination must be completed for the South African Board of People Practices certification.
Classes are scheduled over 4 evenings from 18:00 – 21:00 on scheduled dates over a period of one month.

Certification
After completion of the programme and successful assessments, candidates will receive SABPP (South African Board of People Practices) certification.

Programme 3: Performance Management

Who is the course suitable for?
The course is designed for small business owners, middle management and supervisors, HR Managers, line managers and managers responsible for the performance of employees.

What does the course cover?
This course is specifically developed in order to assess, enhance and if necessary discipline employees about their performance. The result should be an increase in productivity of employees in the workplace.

Scope:

  • Job analysis.
  • Job description.
  • Setting desired performance standards.
  • Assessing employees.
  • Intent in performance.
  • Poor Work Performance:
    • Introduction.
    • Ill health or injury. How to handle medical certificates.
    • Incapacity.
    • Incompatibility.
    • Poor performance; dismissal procedures.
    • Counselling sessions.
  • Suitability and incompatibility.
  • Legal considerations as far as poor performance is concerned.
  • How to deal with the problem of absenteeism:
    • Introduction to absenteeism
    • Company policies, procedures and regulations.
    • Absence from work and absence from scheduled overtime work.
    • Absence after permission for leave of absence has been refused.
    • Desertion.


How long does the course take?

The course will be presented over 4 sessions of 3 hours each. It will consist of 6 hours theory and 6 hours of practical training, which includes case studies and simulation exercises which form part of portfolio-building activities.
Classes will take place over 4 evenings from 18:00 – 21:00 on scheduled dates over a period of one month.

Certification
After completion of the programme a Capital Hotel School and Training Academy certificate of attendance will be issued.

Programme 4: Recruitment and Selection

Who is the course suitable for?
The course is designed for small business owners, middle management and supervisors and HR Managers, line managers and managers responsible for personnel recruitment and selection.

What does the course cover?
The course covers all legal and non-legal aspects of the recruitment and selection process.

Scope:

  • How to write job descriptions.
  • How to write job specifications.
  • Manpower forecasting.
  • How to write an advertisement for a position available.
  • Pre-interview procedures.
  • Procedures on how to conduct an interview.
  • Procedures of making the final decision regarding the appointment of a candidate.

How long does the course take?
The course will be presented over 4 sessions of 3 hours each. It will consist of 4 hours theory and 8 hours of practical training, consisting of case studies and simulation exercises which form part of port-folio building activities.
Classes will take place over 4 evenings from 18:00 – 21:00 on scheduled dates over a period of a month.

Certification
After completion of the programme a Capital Hotel School and Training Academy certificate of attendance will be issued.

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  • 919 Stanza Bopape (Previously Church) Street, (between Hill & Orient Street), Arcadia, Pretoria, Gauteng, 0083, South Africa
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