Top 10 Tips for Managing a Hotel.

Hotel Managers have the task of ensuring customers are satisfied and overseeing all of the different activities and departments of a hotel: banquet hall, restaurant, conference center, tourist attraction, fitness center, spa/wellness center, and more.

Here are the Top 10 Tips for Managing a Hotel.

Build and lead a great team.

As a Hotel Manager, you are only as good as the team around you. That is why forming and fostering a great team is of utmost importance.

Focus on developing a company culture that reflects the goals of the company. Connect with workers and be present in the life of the hotel. As a manager, a compliment and a smile will go a long way to developing a positive team environment.

Always learning and improving.

Hotel managers are often a jack-of-all-trades because their position forces them to be: business manager, recruiter, teacher, trainer, cleaner, crowd controller, bartender, the list goes on!

Greet your guests.

The classic rock song Hotel California’s lyrics captures the power of a good first impression of a hotel manager,

“There she stood in the doorway // I heard the mission bell // And I was thinking to myself // This could be Heaven or this could be Hell.”

Be prepared for emergencies.

Because the availability of electricity is not always an option during these situations, it is important to have a communication channel that is not dependent on electricity. A battery-powered Portable Public Address System is the perfect option.

Strategic business relationships.

Whether it be offering guests coupons to a local restaurant, offering discounts through tourist destinations, or partnering with local universities and corporations, strategic business relationships can be a powerful way to ensure a constant stream of people are coming through your doors.

Be internet savvy.

There are several reasons why hotel and restaurant management professionals need to be web savvy.  Knowledge is power, therefore a good Hotel Manager should be aware of the grapevine.

Hotel marketing.

All hoteliers want to know how to better market and brand themselves. Using social media sites like Facebook, Twitter, & YouTube is great way to connect with potential customers. An example of a useful YouTube video is to make a two-minute video that captures the top 5 reasons your hotel rocks! Make your website locally optimized for search. This is an easy way to connect your hotel to those looking for a hotel in your specific area. Submitting your hotel’s address and website on Google Maps and Places will pay dividends for years to come.

Customer service.

More and more hotel reservations are booked online. For the convenience of your guests, offer online booking, and make sure your hotel is listed on sites like Expedia, Trip Advisor, Wheretostay. Connect your hotel management system to your online booking program and you are able to automatically build an email list for email marketing.

Reputation Management.

Often times a small fraction of customers who had a bad experience are more likely to write a negative review than the overwhelming majority who had a great experience. This can pose as a problem for those in hotel and tourism management.

Have the right equipment.

Hotels need to have the right hotel supplies to be able to maintain their business and daily activities. It is important to have a hotel management software systems, transportation for airport shuttles, the right lecterns and podiums in your conference room, and the right public address systems within the hotel.

Boundaries.

Because being a hotel manager is 24-7, 365 days a year position, you need to make sure you have the correct boundaries in place to make sure your job doesn’t take over your life. You owe it to your friends, family and health to block out time for important people in your life as well as for yourself. Consequences of  a failure to set boundaries are being burnt out and not enjoying anything you do.

The customer is always right.

Listen to complaints and don’t just fix them, fix the root problem behind them. Turn the weakness into a strength by using the complaint as an opportunity to improve the way your hotel functions. Do everything you can to turn an upset guest’s problem into a good story they will want to share of how you went above and beyond the call of duty to ensure their good experience.

Have fun!

As a manager, it may seem like you have a never ending list of things to do. Enjoy your guests, enjoy your staff, and enjoy your work.

Feel free to share your tips with us on Twitter or on Facebook and feel free to use the hashtag #hospitalityartists or #artohospitality.

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